I don’t get this…
The Danish national TV only supports Internet Explorer 5 and up – and Windows Media Player. They say it’s possible to watch with other operating systems and players, but it works like crap.
And they wonder why people don’t want to pay their medialicense?!
There are so many open standards choices – I wonder why they’re not using those instead.
So – the day after I got the e-mail from Dell with the postponed delivery date someone rings the doorbell and it’s a delivery guy with my new Dell monitor!? I accept the package and I check the Dell website and notice that the screen has gone on sale a few days back. It’s 1300-something kroners cheaper than when I ordered it! WTF!
So I call up Dell customer support (yeah, right) and tell them that there’s no way in hell I’m paying full price after they’ve been unable to ship for months. I tell the customer service (yeah, right!) agent that I’ll return the monitor if they don’t refund me the difference in price and then she puts on her “rude” voice to let me know that because I bought the monitor as a company I have no right to return the product. It seems the danish legislation only covers private people buying online the right to return products – and not companies! So you might understand that I’m feeling pretty screwed right about now.
And the monitor? It’s absolutely gorgeous, but don’t tell anyone I said that!
Today I got an e-mail from Dell: “We know how long you’ve been waiting for your order to ship – and we’ve done everything we possibly can to deliver order as soon as possible. However – we are experiencing futher delays from our subcontractors, which means that your order has been assigned a new delivery date:
Order date: Aug 29
Estimated delivery date: Sep 29
Revised delivery date: Nov 6
Again… it’s a freakin’ monitor and why didn’t I receive this e-mail BEFORE Sept 29?
I can’t believe this company.
So – on Aug. 29 I ordered a new 27″ Dell UltraSharp monitor online. The website said they would ship my order within 10 business days so after having waited a couple of weeks I sent them an e-mail asking what was up. Logging into the “My Account” revealed that the shipping now had changed to 1-2 weeks.
The e-mail I got back from the Dell Customer Care Assistant informed me that they would not be able to deliver within 10 days. Very bright response – seeing as I had already waited for 10 business days. She also informed me that the expected delivery date had been pushed to Sept. 29th.
I wrote them back asking why I hadn’t been informed about this delay earlier (or even before ordering) – also wondering why it could take so long to ship something as simple as a monitor. It’s not like they have to custom build it for me… I also asked them to cancel my order if they wouldn’t be able to ship my monitor within the next week. The Customer Care Assistant wrote me back claiming that since I had received the expected delivery date (Sept. 29th) in my initial order confirmation, I couldn’t cancel the order. I wrote her back and included screenshots of the actual order confirmation and the “My Account” page and noted that their website still said 1-2 weeks for delivery on the website. Finally – I asked her to forward the complete coorspondance to her superiour because I felt that she was deliberately trying to make it into my fault for not reading the order confirmation closely enough.
The next day she wrote me back that she had investigated into the case and found that I was right and that for this reason they would agree to cancel my order if I wanted.
Now – the thing is that no other company seems to have a monitor like the one I had ordered – at the price point, so I decided to keep my order for now.
Yesterday I get another e-mail from the same Customer Care Assistant telling me that my monitor is still delayed and that she has no clue when it will arrive – and I actually just found an e-mail from Dell in my SPAM folder from Sept. 20th telling me that the new “expected” delivery date is Oct. 14th.
Come on Dell – a month and a half for a god-damn monitor?! You gotta be kidding!
Do you even care?
(btw – their website still says they will deliver within 1-2 weeks)
In the words the great italian tenor Andrea Bocelli – “Con te partirò”.
Today it was announced that my ISP – Cybercity, which was bought in May 2005 by the Norwegian company Telenor – will change it’s name to “Telenor”. I’ve been a customer with Cybercity since the ISDN days and got my first ADSL connection with them back in ‘99 (as far as I remember). Over the past year I’ve had a couple of fall-outs with them because of their service (or lack thereof). First of all – I wasn’t getting the bandwidth I was paying for and my connection was extremely unstable. Then they downgraded the connection to make the performance better, which helped some – but I didn’t get a price cut?! Then after a year I found out that Cybercity changed their price for the product I had originally ordered, but they never adjusted my price accordingly. Pretty lame customer support if you ask me.
As I’m hosting my own web- and mailserver my upload speed is pretty important, but it turns out that Cybercity’s products (and prices) for smaller companies are very unattractive in comparison to their consumer/home offers.
I’m sorry guys – I loved being a Cybercity customer for a lot of years but this just goes to show that you’ve sold out on your original company philosophy.
So I’ve finally decided to jump ship and find myself a new ISP with better upload speeds. Suggestions, anyone?
I haven’t exactly been blogging a lot lately, but Christmas came fast – then new years and then a whole new life began for me and my little family. January was pretty much an “all work – no fun” kinda month and then my son started in day care (for real) and my girlfriend went back to school for the final year. I know it sounds sort of simple, but that whole.
February was kind of slow in terms of paying gigs, though I felt like I had plenty to do. Did a Henrik Vibskov fashion show with a couple of other photographers that should be online sometime soon. Also check out the show I did in August 07 on his website.
So I’m still working on my new company website, but I guess I keep changing the design because I feel it isn’t good enough. Maybe I should just pay someone else to do it for me?! I guess the shoemaker’s children always wore shoes with holes in them…
Also – patiently waiting for my RED camera, which should arrive in the beginning of May. My friend Anders Holck got his a couple of weeks ago. Seems like the investment in the RED could very well prove to be a smart move as a couple of interesting projects which involves the RED have presented themselves, so wish me luck 
This week I’ve been working on stuff for Cumuli, Cisco, !Solid and also done some work for the “Liv under Buen” project and the house-owners’ association where I’m a member of the board.
I’ll try to keep updating the blog at least once a week.
I’m currently working on a somewhat project called Jomito, which is a a huge project as I’m (currently) the only developer working on it. I’ve been researching into different Ajax frameworks for a while now but I still can’t decide which one is the right one for the project now – and a year from now.
Being a developer means I have to develop stuff, but I also like to reuse code and use project-proven libraries and frameworks to ease the workload without suffering from lack of functionality, scalability, flexibility and upgradeability (is that even a word?).
I have very simple requirements for the library (in random order):
1) It must be “light” – fast loading, no CPU-hugging
2) It must be open-source
3) It must be upgradeable
4) It must be well documented
and last, but not least…
5) It must be compatible with Internet Explorer (6+7), Firefox, Safari and Opera
These are the current contestants:
- Mootools
- Dojo
Question is – have I missed anyone important? Suggestions are welcome.
By the way – I’m leaning towards Mootools.
Just got this video from Mads – it’s about 9 minutes long, but definitely worth a look:
This guy sure has a point!
First blog post! Yay!
Though I’ve been moblogging for years this is my first traditional blog. I’ll be posting random stuff about life, work and everything in between. I’ve wanted somewhere to put my thoughts, worries, rants and cries – this will be the place.
So welcome – have a seat, grab your popcorn and enjoy the ride.
My moblog (in danish)